As a supplier of high-quality products, you are constantly looking to increase your production and efficiency while minimizing the downtime of your machines as much as possible. Trouble-free operation with the right machines contributes significantly to your output and performance.
Here are four key ways in which tailored customer service can help you achieve your production goals, from innovative solutions to practical, effective maintenance.
Benefit 1: 20 service technicians available to diagnose problems
Loss of revenue and productivity are the consequences of unplanned downtime. Internal troubleshooting and lengthy experimentation cost valuable time. Our trained service technicians will find the best solution for you quickly, efficiently and cost-effectively.
The ad-hoc availability of service technicians who are experienced in diagnosing faults on all machines reduces stress and hectic in the event of unexpected downtime. Depending on the industry and processing method, machine availability is the decisive efficiency factor and contributes up to 90% to achieving your output targets. For this reason, we offer the "KUPER Custom Care Concept", a service package that ensures our customers achieve their goals. Remote diagnostics and remote maintenance get your machines up and running again much faster, minimizing time-consuming scheduling, travel times and on-site visits by our technicians. If necessary, remote diagnostics can immediately determine whether a personal visit by an experienced technician is unavoidable.
Advantage 2: Reducing accidents at work with pioneering solutions
Unfortunately, there is still a risk of injury and even fatal accidents at work when using special cutting machines. With expert advice, accident prevention solutions can be found when - in addition to optimizing machine function or integrating new machines into existing production lines - the aim is also to increase workplace safety.
Safety First. If you choose machines with service concepts that meet the highest European safety standards, you can rest assured that your teams will not face unforeseen problems.
Advantage 3: Best returns with customized machine solutions
The aim is to optimize output and therefore efficiency with a calculable use of resources. With creative, solution-oriented approaches, you can develop innovation options and competitive advantages in your company and exploit strategic opportunities.
A machine solution tailored to your individual requirements can be perfectly integrated into your existing processes through professional planning, thus reducing bottlenecks and increasing the overall productivity of your machinery.
Advantage 4: Innovative, simple and solution-oriented
Universal "off-the-shelf" solutions may seem inexpensive, but they always tend to carry the risk of reduced production output.
At KUPER, we are convinced that the right solution for optimized success is based on individual, integrated machine concepts and must be as modular as possible.
That's why we strive every day to offer our customers only solution-oriented approaches to meet their specific requirements: cost-effective functionality, integration and personalization. In many of our solutions, we rely on tried-and-tested components that have been continuously improved and recombined through innovation.
Concentrate on your core operational tasks and set priorities with KUPER as your partner for planning, equipping, optimizing and efficient service:
- Problem solving; simple, fast, cost-effective, efficient
- No over-engineering; individual, creative, practical solutions
- Optimized repair and maintenance of woodworking machines
Request a live demo with a KUPER expert
Take the opportunity to optimize machine output with our maintenance and service programs. Request a live demo with one of our experts to help you grow your business. In a live demo, you will learn how to optimize your production output with data-based diagnostics, how to minimize machine downtime or overcome other challenges in your production line.
